Skiing at The SnowCentre during Covid restrictions
An Improved Skiing Experience
Reduced numbers on the Slope - Key to ensuring that we can all respect social distancing will be a reduction in the capacity of the Snow Centre, with the main slope having no more than 75 skiers and boarders compared to the previous maximum of 140. This will provide an improved skiing experience with less queuing and fewer people using the slope at the same time.

Quality of the snow - Even though the Snow Centre has been closed the snow maintenance has continued and the snow has been allowed to ‘rest’ so it is now in perfect condition. With a reduced capacity the snow will also stay in great condition, ensuring a perfect surface for our skiing. There will not be any freestyle features, moguls or race courses set on the main slope, so we are guaranteed excellent skiing conditions when we return to the snow!

Booking Information
Booking terms and conditions for Group Clinics and Private lessons at The Snow Centre - Hemel Hempstead during COVID restrictions

Payment - All clinics and private lessons must be booked in advance and full payment made at the time of booking.

Ability level - All our Private coaching sessions in the UK require a minimum ability of Level 4 on our ability scale and our Extended Tune-Up Clinics the minimum level is 6. Sorry, but we do not teach beginners.

Cancellations - If you need to cancel and provide us with 7 days notice you will be refunded in full. If you need to cancel between 7 days and 48 hours of your lesson we will provide you with a full credit which can be applied against future courses. With less than 48 hours notice and up to 8am on the morning of your lesson we can offer a credit of 50% of the value of your booking.

If you or any member of your party has COVID-19 symptoms or is self-isolating due to having been in contact with someone, please do NOT attend your session. Contact us before your session start time to re-arrange your lesson.

If you are feeling unwell on the day of your course please notify us by telephone by 8am and we will cancel your booking are will give you a shop credit for 50% of the value of your booking that you can apply to a future course booking.

No shows - or cancellations after 8am on the day of your course are not refundable.

Delays - If you are delayed due to traffic, weather, etc. please text or call your coach Scott 07979 500964 or Rob 07515 396137‬ with your estimated time of arrival

If you are on a group clinic just meet us on the slope when you arrive, if you can't find us on the slope we will be in the coffee bar on a break.

If you are on a private lesson we are unable to delay your slope pass starting time but will ski with you up until your pass expires. We cannot offer partial refunds for missing time on your course.

Minimum Numbers - Should a group clinic have only one person booked on it we will run the course as an extended private session consisting of a 2 hour session on the slope followed by video review and optional practice time on your own afterwards. We find that with only one person two full one on one coaching sessions are too intense and counterproductive. Your slope pass will be remain valid for four hours and you can use the remaining time to practice and consolidate the mornings coaching on your own.

Equipment Hire- Skis, boots, poles and helmets are included within your course fee but we STRONGLY suggest bringing your own equipment if you have it due to delays in fitting and sanitising. Ski jackets and trousers CANNOT be hired and you must bring your own clothing.

Juniors - We are sorry but we do not accept bookings from under-16s for our group clinic lessons. Please contact us to discuss options if you would like to make a family booking as we can arrange private lessons for a group of family members.
Slope Capacity and Start Times
Slope Capacity - Has reduced on main slope from 140 to 75 maximum. This is great news and will make your sessions much more enjoyable and productive.

Only 1-3 hour passes will be sold, no Monthly pass users will be on the slope nor any instructor training courses, free style furniture or race teams.

Poma Lifts have been re-spaced to ensure safe social distancing.

Start Times - The Snow Centre has implemented staggered 15 minute slope pass time slots to ease congestion at reception and rental.

Group Clinics - Depending on slope capacity our group courses will start at 10:00, 10:15, 10:30 or 10:45. We will notify you of start time 24 hours in advance and the course will consist of 2 two hour slope sessions with a break. The Afternoon session will start at 1:00, 1:15, 1:30 or 1:45 again depending on availability.

Private Lessons - We will offer a Morning or Afternoon time slot when you book but the exact start time may vary but we will notify you in advance of actual start time.

Morning Sessions - Slope pass start time for your warm up will be 10:00, 10:15 or 10:30 and you will meet your coach at the bottom of the main slope 30 minutes after the beginning of your slope pass start time.

Afternoon Sessions - 1:00, 1:15 or 1:30 slope pass slots and you will meet your coach at the bottom of the main slope 30 minutes after the beginning of your slope pass start time.

PLEASE ARRIVE 30 MINUTES PRIOR TO YOUR SLOPE PASS TIME TO ALLOW ENOUGH TIME FOR GETTING READY.
Arrival and Changing
Pass Collection - For Private lessons we will email you with a booking reference number so you can collect your and your coaches ski passes at Ground floor reception. Please give your coach his pass when you meet on the slope. For group clinics your coach will distribute passes in the changing area so please proceed directly to the changing area on arrival.

Changing Area - Please change in the car park into your ski gear and boot up in the Centre.

Lockers - Free lockers are available for use.

Meeting Point - For private lessons we will meet you at the bottom of the main slope near the right hand side Poma lift 30 minutes after your slope pass start time. On group clinics we will meet in the changing area at the slope pass start time.
On the Slope
Social Distancing - Observing the 2m distancing is a key part of our plans to return to skiing. The Snow Centre have been working hard to ensure this, and you will notice plenty of changes:
- Greater distancing in the lift queue line and the distance between buttons on the drag lift
- Individual coaching feedback will be given from at least 2m distance, sometimes while you are riding uphill on the drag lift.
- From arriving at the Snow Centre to departing a new one-way system for moving around the building will be in place.

Face Covering/Masks - For Private lessons for family groups from one household no masks will be required. For group clinics all participants must wear a face covering/mask. This can be dropped when giving instruction or asking questions more than 2 metres from other course participants. We would ask that you respect the procedures that the Snow Centre will be putting in place to ensure everyone stays at a safe distance.

Minimum Standard and Skiing in Control - Will be much more strictly enforced with a zero tolerance approach to skiers not being control asked to leave the slope.
Cafe and Food Service
The Centre has implemented a Contactless system for ordering on your phone via a Q code and a full menu of food and drink is on offer. On group clinics we will endeavour to pre book a table for lunch breaks but this is very capacity dependent.
Video Review
We will be offering video review with all our private lessons and group clinics. If capacity allows we will do this in the Cafe within the Centre. Should we not be able to do video review on the day we will set up a Zoom conference call with you at a time of your convenience. As always all your video clips will be uploaded to your personal video folder on our cloud storage system.
Special Offers and Discounts
Our VIP Member discount and Frequent Skier Points programme will remain in effect as well as our "Lunch is on Us" private lesson offer but all other special offers will be on hold.