Alpine Holiday Terms
Booking terms and conditions for courses outside of the UK
Inside Out Skiing looks after your 'on-snow' experience, the ski course. We also provide a service to offer you a number of other services including accommodation and travel, pre payment of lift passes, equipment hire amongst others. Therefore the booking conditions have been split into two sections:
· Ski Courses
· Other Services
If you have booked any Other Services please refer to the booking conditions for ‘Other Services'. These are also shown on the Inside Out Skiing website.
Ski course: Refers to all Inside Out Skiing courses as described on the Inside Out Skiing website.By booking a ski course either by telephone, post or email you will be agreeing to these booking conditions. If you are booking on behalf of others you will also be taking on responsibility that the other members of your group have read and agree to these booking conditions. Please read them carefully and if there is anything you are unsure about please contact us immediately. All the booking conditions along with information on our website, brochures and any letters or emails that you have received form the basis for your contract with Inside Out Skiing Ltd.
Inside Out Skiing uses the services of instructors to provide the service as advertised on the Inside Out Skiing website. They are qualified through their governing body in the country in which they provide their service. Their membership through their professional organisation includes insurance to provide the services they have been qualified to deliver. They are not employees of Inside Out Skiing. Therefore when under their care your contract is directly with them. Should you be involved in any dispute involving an instructor where the dispute involves insurance then this will be direct with the organisation that provides their insurance not Inside Out Skiing. In these booking conditions all mention of instructors are those that are working on behalf of Inside Out Skiing and not Inside Out Skiing employees.
Prices may increase in line with inflation and exchange rates and these will be shown on the website. The ski course prices are guaranteed against any changes once you have booked.
Booking and Paying For A Ski Course Out in the Alps
A deposit payment is due on booking your coaching course outside the UK. You must make a £50 deposit to ensure your place on your coaching course. This deposit is fully refundable within 7 days of your payment for any reason to give you time to arrange for flights and accommodation, after 7 days it is non refundable. Full payment of your coaching fee is required within 12 weeks of your coaching holiday.
Your accommodation deposit and final payment due date is specified by our relevant accommodation partner for your specific holiday.
If you need to cancel a ski course that will be run outside the UK the following cancellation charges will apply.
Within 8 - 12 weeks 25% of full course cost
Within 4 - 8 weeks 50% of full course cost
Within 0 - 4 weeks 100% of full course cost
Please note that your club fee £50 deposit is non refundable after 7 days from your booking, or, within 7 days of the course being confirmed, for any reason. After 7 days and up to 12 weeks prior to your holiday your deposit is non-refundable but if you need to cancel your booking we can offer you a shop credit for future trips or clinics. Within 12 weeks of your holiday the deposit is non refundable under any circumstances. Your club membership fee is non refundable.
Note: this cancellation policy is for the ski course only.
If you have booked other services please see: Inside Out Skiing ‘Other Services Booking Conditions’.
For Lessons/courses provided - If you are unsatisfied with any ski instruction provided by Inside Out Skiing Ltd. we will provide a full refund. Claims must be made in writing within 14 days of your lesson/course. No refunds for missing course time can be given.
In the event of Inside Out Skiing being unable to deliver the course as promised in the booking conditions, website and literature (for example due to staff illness or injury) we will refund on a pro rata basis any time missed or transfer missed time to a future course.
In case of Injury/illness – You are strongly recommended to have holiday insurance in place in case of accident or injury. We cannot provide refunds due to injury/illness but should you be injured or take ill during a lesson with us we will provide your insurers with invoices and documentation so that you may make a claim with them.
Refunds will be made by Paypal if the original payment was made through Paypal. Alternatively, refunds will be made by cheque in UK £’s or via bank transfer at our discretion. Refunds will be processed within 48 hours of receipt of your written claim.
Course Only - With No Accommodation & Travel.
On most weeks you can book the ski course and arrange all your own travel and accommodation. On some courses where we have had to guarantee hotel beds we may not be able to offer this option and you may have to book the accommodation on offer with the course. Please check with the office.
Minimum Ski Level
On each course there is a minimum ski level. This is shown on the website page for each course. It can sometimes be difficult to judge your level and you may find that your ski level is below the minimum level for the course you have booked. Normally we are able to cater for this eventuality however on rare occasions if this happens we may need to transfer you into another appropriate ski course with a ski school or arrange private instruction with another instructor in the resort. We will use the course fee paid to purchase lessons to the equivalent value. The lesson durations may therefore vary and may not be equivalent to the Inside Out Skiing ski course advertised.
Group Sizes Maximum: 8 per group.
On-Snow Course Times
Our courses generally start at 9:30 but this is dependent on lift opening times and time of year. Times will be confirmed at the welcome evening.
Welcome Evening on Out weeks
On the evening before the Out ski course starts we hold a welcome meeting. This is normally at 7pm in the hotel where the majority of the course participants are staying. The exact location and time will be shown on your booking confirmation. This is an opportunity to meet the instructors and chat about your skiing level and aspirations. The instructors will also talk about the course, meeting times and any other relevant information. If you cannot attend the welcome meeting please let one of the Inside Out Skiing representatives know. Use the contact numbers shown towards the end of these booking conditions.
As part of the ski course we also provide some off-snow sessions in the form of technical discussions and video analysis. The structure, duration and number of these sessions will vary from course to course.
Groups & Ability Level
We will try to work out the groups for the week based on your stated skiing level and our discussions at the welcome meeting. For the first session we divide everyone into groups based on either the information you have provided us with or by our recollection of your ability level from the previous time you skied with us. We will often move people around for the second session onwards in order to make sure groups are compatible. If you would like to move groups into a faster or slower moving group or a group that is tackling easier or more difficult terrain there is normally the possibility of doing this. If moving groups means going above the maximum number as advertised then this will not be possible. The instructors working on behalf of Inside Out Skiing will have the final decision of which group you should ski in.
Mixed Level Ability Groups
On some weeks when we have fewer groups there is the likelihood that the group will contain a mixed level of ability. This may mean working more technically, waiting for slower members of a group, allowing faster members of the group to go ahead, group members working on different aspects of their skiing, group members tackling different terrain. If you are a stronger member of the group it is vital that you are supportive of slower members. Also if you are a slower member of the group then you must not let this affect your confidence. All the instructors are very skilled at developing performance whilst catering for variations in levels of ability. By booking a Inside Out Skiing ski course you will be accepting the possibility you may be in a group of a mixed level of ability.
Skiing with friends and family
If you are at different levels but would like to ski in the same group we may be able to accommodate this. It will mean that the more experienced members of your party will ski in the group with the less experienced members of your party. We can only accommodate this request if the group remains under the maximum number of clients per group as advertised.
By booking a Inside Out Skiing course you will be taking advantage of a huge amount of experience and expertise. The instructors who work on behalf of Inside Out Skiing are very skilled at developing performance as described on the Inside Out Skiing website. The instructors are well trained in the safety aspects of skiing in the mountains. They can advise, help and lead you. However skiing involves an element of risk, which you must accept as inherent to the sport. You must take responsibility over your own actions and decisions when skiing on the mountain either by yourself or within an Inside Out Skiing group. It is known that accidents do happen as part of skiing. By booking on a Inside Out Skiing ski course you will be accepting the risk involved and accepting that an accident may happen. You will also be responsible for accepting whether to take part in any activity whether; an exercise, a particular technique, skiing a particular slope, skiing a particular speed, skiing particular snow textures. In race training you will also be accepting whether to ski a particular ‘course’ and what speed to ski at. Inside Out Skiing and the instructors working on behalf of Inside Out Skiing cannot be held responsible for accidents. If at any point you wish to not take part in an activity for any reason then you must let the instructor know immediately.
Responsibility And The FIS Code Of Conduct
All skiers must ski in accordance with the ‘FIS Skier’s Code Of Conduct’. This is shown towards the later part of these booking conditions. Each member of the group has the responsibility to ski in accordance with these rules. Inside Out Skiing and the instructors working on behalf of Inside Out Skiing are not responsible for how each skier chooses to ski. If you are involved in an accident involving another member of the group Inside Out Skiing and the instructors working on behalf of Inside Out Skiing cannot be held responsible.
On Snow Course Cancellation Due To Extreme Weather
Occasionally due to extreme weather conditions all the ski lifts in the resort may be closed. If we are unable to run our on-snow training we will try to supplement this with other off-snow activities. The off-snow activities may not be to the equivalent time that the ski course is advertised. We cannot give refunds for any on-snow time missed due to lift closure. Check your insurance policy as it may cover you for lift closure.
If you think you may opt out of a session for any reason please aim to do so before the start of the session and if possible let the instructor working on behalf of Inside Out Skiing or an Inside Out Skiing representative know before hand. If you choose to opt out during a session, the instructor will lead you to a safe place from where you can opt out. From this point you will be accepting all responsibility for yourself. Should you have an accident returning to your original destination this will be your responsibility. In certain situations when safety is an issue the instructor will inform you that opting out is not advised until the group reaches a safe place. If you choose to go against this advice you may seriously endanger yourself and others that may have to be called to your rescue should you get into trouble. Should you choose to opt out you will be taking full responsibility for yourself.
Being Asked To Leave The Course
If the instructor feels that you are skiing or behaving in a manner that either endangers yourself, other members of the group or public or causes disruption within the group, the instructor will ask you to adjust your skiing and / or behaviour accordingly. Failure to do so could result in being asked to leave the course. In this situation no refunds will be given.
Course start times
It is your holiday and we want to make sure you are having fun. Our courses are not “boot camps” but as a courtesy to others on the course we are fairly strict on meeting times to start each session. We will normally wait 5 minutes but if you are going to be late for whatever reason please call or text. Your Instructor may not be able to answer quickly during skiing lessons. If you are very late we may not be able to meet with you on the mountain due to safety reasons.
Helmets: Out Skiing Courses in Mountain environments
Helmet wearing is optional and purely an individual choice. We recommend the wearing of a safety helmet on all Inside Out Skiing ski courses based in the mountains. Falls can happen to any level of skier. All skiers may occasionally lose control and if you are a strong skier on one of our coaching clinics skiing at speed, a fall and failure to wear a helmet could lead to injury.
It is your responsibility to make sure you have adequate insurance cover for the ski course you have booked on both for mountain rescue, injury and holiday curtailment. You are also strongly urged to apply for an EHIC European health card prior to any of our courses outside the UK. www.ehic.org.uk
Recommended Insurance Brokers Inside Out Skiing Ltd. has no commercial relationship with any recommended insurance brokers but the following companies offer travel insurance that is designed for winter holidays.www.direct-travel.co.uk www.dogtag.co.uk
FIS Skiers Code of Conduct
It is the responsibility of every skier whether skiing by themselves or in a Inside Out Skiing group to adhere to the FIS skiers Code of Conduct as listed below. Failure to do so, could lead to civil and criminal liability in the event of an accident.
1. Respect For Others
Skiers must behave in such a way that they do not endanger or prejudice others. Skiers are responsible for their behaviour and their equipment.
2. Control Of Speed and Skiing
Skiers must ski in control. They must adapt their speed and manner of skiing to their personal ability and to the prevailing conditions.
3. Choice Of Route
Skiers coming from behind must choose their route so as to not endanger skiers ahead. In other words, the skier in front / below always has priority.
Skiers may overtake other skiers above or below and to the right or the left, provided they leave enough space for the overtaken skier to make any voluntary or involuntary movement.
5. Entering And Starting
Skiers entering a marked run or setting off must look up and down the run to make sure that they can do so without endangering themselves or others.
6. Stopping On The Piste
Unless absolutely necessary, skiers must avoid stopping on the piste in narrow places or where visibility is restricted. After a fall in such a place the skier must move clear of the piste as soon as possible.
7. Climbing And Descending On Foot
Whether climbing or descending on foot, Skiers must keep to the side of the piste.
8. Respect For Signs And Markings
Skiers must respect all signs and markings.
At Accidents All skiers are duty-bound to assist. Hit and run offence in skiing will incur a criminal conviction similar to hit and run offence on the road.
All skiers and witnesses, whether a responsible party or not, must exchange names and addresses following an accident.
If you have any complaints please speak direct to the instructor or an Inside Out Skiing representative immediately during your ski course. They will help rectify the problem as soon as possible if they can. Failure to speak with anyone during your stay could invalidate any complaint you may choose to make after your return. If you are still unsatisfied on your return please write direct to Inside Out Skiing.
Emergency Telephone Contacts
UK Office 0845 890 7979
Scott Pleva Mobile +44 7979 500 964
Rob Rees Mobile +44 7515 396 137
Inside Out Skiing Other Services Booking Conditions
Inside Out Skiing looks after your 'on-snow' experience, the ski course. We also provide a service to offer you a number of other services including accommodation and travel. Therefore the booking conditions have been split into two sections:
• Ski Courses
• Other Services
If you have booked a ski course please refer to the booking conditions for ‘Ski Courses’. These will be shown on the confirmation invoice for the ski course and the Inside Out Skiing website.
The term ‘Other Services’ refers to accommodation, travel and any other service.
The term ‘Service Provider’ refers to tour operators, hotels, transport companies and any other businesses that Inside Out Skiing contracts to provide other services for you.
Booking Other Services & Liability
Inside Out Skiing does not lease or own any accommodation or means of transportation. We book these services on your behalf with other service providers. Therefore your contract for these services will be direct with the service providers. Should any problems arise between you and the service providers such as an accident or any dispute whatsoever, you will be required to take the matter up directly with the relevant party concerned and not Inside Out Skiing.
Agreeing To The Booking Conditions
You will need to read and agree to:
1. Inside Out Skiing ‘Other Services’ booking conditions
2. The booking conditions of the service providers that your accommodation and travel and other services are booked with. By booking any other services by telephone, email or letter you will be agreeing to these booking conditions and will be bound by them. If you are booking on behalf of others you will also be taking on responsibility that the other members of your group have read and agree to them. Please read them carefully and if there is anything you are unsure about please contact us immediately.
Accuracy Of Information
When booking any other services through Inside Out Skiing you must take care in reading all the relevant documentation on the Inside Out Skiing website and on the website of the service providers. This information along with any emails and / or letters will go towards portraying an accurate picture of what you have booked.
Booking Direct With Tour Operators through Inside Out Skiing
On most of our courses the accommodation and travel is booked direct with various tour operators on your behalf. We can act as an agent for Tour operator and process your payment direct with them. Monies are therefore not paid to Inside Out Skiing but direct to the Tour Operator on your behalf. Our tour operator partners are all member of ABTA. You will need to read and agree to their Booking Conditions. The link to their booking conditions will be shown on your confirmation invoice. During the winter the price includes accommodation, flight and transfer. Please see the Inside Out Skiing website and talk to our office to confirm what is included in the price advertised. If you are booking ‘accommodation only’ and booking your own flights and transfers separately you need to see booking flights and transfers later in these booking conditions.
Booking With Other Service Providers through Inside Out Skiing
On some of our courses in resorts where Tour Operator do not operate we have negotiated accommodation direct with a hotel. We have reserved rooms in the hotel specifically for our courses. These bookings do not involve flights and therefore do not come under ‘The Package Travel, Package Holidays and Package Tours Regulations’. You will therefore need to pay Inside Out Skiing direct for these services and we pay the service provider. You will still need to read and agree to their booking conditions if they have them. These will be shown on your confirmation invoice. If the service provider does not have booking conditions you will only need to agree to the Inside Out Skiing booking conditions but will still be bound by any information shown on their website. If booking flights and transfers separate to accommodation please see flights and transfers later in these Booking Conditions.
Cancellations With Tour Operators
The cancellation charges are shown on the Tour Operator booking conditions or the booking conditions of the service provider your accommodation and travel is booked with.
Cancellation Charges With Other Service Providers
If the service providers do not have booking conditions you will be agreeing to these booking conditions regarding cancellation. The following cancellation charges will apply:
Prior to 70 days before departure ....Deposit
29 to 70 days ................................50%
28 days or less ..............................100%
Booking Your Own flights And A Transfer With Inside Out Skiing
On some weeks where ‘accommodation only’ is booked you can organise your own flights and book a return transfer with Inside Out Skiing from the airport to the resort. Transfer times are advertised on the Inside Out Skiing website
Booking Your Own Outbound Flight
We advise on leaving at least 1 hour between your flight arriving and the transfer departing.
Booking Your Own Inbound Flight
We advise on leaving at least 1.5 hours between the transfer arriving at the airport and your flight departing.
Missing The Advertised Transfer
The transfer will need to depart at the advertised time. If for any reason you will not make the advertised time please call a Inside Out Skiing representative on one of the contact numbers advertised towards the end of these booking conditions to let them know. You may need to organise and pay for a private transfer when you arrive at the airport. This may be covered on your insurance. Please check your policy.
Transfers And Liability
Inside Out Skiing do not own or lease any transport. Transfers are organised with other service providers on your behalf. Your contract will be with the other service providers and not Inside Out Skiing. Details of the service provider and their terms and conditions can be obtained from our office within 2 weeks of your departure date. If you would like a copy of their terms and conditions please contact us prior to your departure.
Tour Operators will be adding a charge for ski carriage. Please let our booking office know in advance if you intend to carry skis on your flight. Failure to book and pay for ski carriage in advance could mean that the airline may refuse the carriage of your skis when checking in at the airport. If booking your own flights please check with the airline.
Check your passport is up to date. Some countries require that your passport is valid for a further 6 months from the date of your return.
If you have any complaints please see a local representative of the service provider or a Inside Out Skiing representative during your stay. They will help rectify the problem as soon as possible if they can. Failure to speak with anyone during your stay could invalidate any complaint you may choose to make after your return. If you are still unsatisfied on your return please write direct to the service provider and to Inside Out Skiing.
Emergency Telephone Contacts
UK Office 0845 890 7979
Scott Pleva mobile +44 7979 500 964
Rob Rees mobile +44 7515 396 137